ORDERS, SHIPPING AND DELIVERY
Q. WHY HAVE I NOT RECEIVED MY PRODUCT YET?
A. Some products have longer expected delivery date. Please check the expected delivery date of the product you have ordered on the website. If the number of days is past due there might be some unforeseen conditions due to which your product cannot be shipped. We will send you an email or call you to inform about the such delays. Also, sometime shipping company takes longer than expected to deliver a package due to certain conditions. If you have received a tracking number and your product is not being delivered please inform us via email / whatsapp / call so that we can expedite the delivery.
Q. HOW DO I TRACK THE STATUS OF MY ORDER(S)?
A. You can login to your account to see the current status of recent orders or simply click on the link above which says track order. Enter your order number and email Id used to order.
Q. WHAT IS THE DIFFERENCE BETWEEN SHIPPING AND DELIVERY?
A. Shipping means the product has been dispatched from our dispatch centre. You will receive an email and sms with tracking number once it is shipped. Since, we ship our products with third party shipping company we do not have full control over delivery. Delivery means when the product is actually delivered to you at your doorstep.
Q. DO I HAVE TO PAY ANY SHIPPING OR DELIVERY CHARGES?
A. For all Domestic orders within India shipping is free of cost. For international orders it is INR 1000/¬ for the first two products and INR 300/¬ per product there after.
Q. WHAT SHOULD I DO IF I FIND MY PACKAGE OPENED OR TAMPERED WITH UPON DELIVERY?
A. Please don’t accept an open or tampered package. Report this concern immediately to us via email or call. We will look at it immediately and get back to you.
Q. WHICH COURIER COMPANY DO YOU USE FOR DELIVERY?
A. Within India we use Fedex express and Indian Post’s speed post services. For International shipments depending on the country shipping company changes.
Q. I WANT TO SHIP SOMETHING ABROAD. CAN I DO THAT?
A. Yes we ship internationally to selected countries. Please select the correct shipping address at the time of checkout. International shipping charges will be applied for the same.
Q. WHEN WILL I GET MY REFUND?
A. For debit card and COD transactions it takes normally 3¬4 working days to reflect in your card statement. For exchange vouchers we send the email within 24¬48 hours once we have received the product back in our warehouse.
Q. HOW DO I RETURN OR REPLACE A PRODUCT?
A. Simply click on the link saying return / replace. Enter your order number and registered email id. You will see the success message. This indicates that refund has been initiated. We will reply within 1 working day to your request with an email and return packing slip. Just use that packing slip to send the product back to us via Fedex express. Remember you need to drop off the package at the nearest Fedex express location mentioned in the email.
Q. I DO NOT HAVE FEDEX EXPRESS LOCATION NEARBY? WHAT SHOULD I DO?
A. No worries. We will arrange a pick up once for you. However, we cannot guarantee the reverse pickup immediately. If the pick is not done subsequent day kindly arrange to send the product back to us via any other courier service (Professional, DTDC, India Post etc.). We will re¬imburse upto INR 100/¬ per Kg into your account. Please send the courier receipt to email@example.com
Q. HOW DO I CANCEL MY ORDER?
A. Simply click on the link above. Enter your details. If your product has not been shipped from our warehouse it can be cancelled immediately. If it has been shipped please contact our customer support for cancellation.
Q. WHAT DO I DO IF I RECEIVE WRONG / DAMAGED PRODUCT?
A. Simply initiate a return request and send the picture of damaged product or wrong product to firstname.lastname@example.org. Once our team verifies that product is damaged we will give the full refund back to you. No questions asked. You will asked for the NEFT bank details to which the money will be refunded. For NEFT we require following details
• - Account Name
• - IFSC Code
• - Bank Name
• - Account Number